Privacy Policy & Cookie Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • e-mail address
  • postal address
  • phone number
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or post. We may use the information to customise the website according to your interests.

How we use cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

On this site, when you comment on an article, cookies are used to store your name, e-mail address and website address, so that you don’t have to fill in your details every time you want to post a comment.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Third party cookies

Some cookies are not actually set by our website but by third party websites via embedded components in our website. You may therefore want to refer to the third party privacy policies for information about their information usage.

We use AWeber to gather names and e-mail addresses of our newsletter subscribers. AWeber’s use of cookies is explained on the AWeber privacy policy page:
http://www.aweber.com/privacy.htm

YouTube

We embed videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please read the information about Enabling privacy-enhanced mode for embedded videos on YouTube’s embedding videos information page:
http://www.google.com/support/youtube/bin/answer.py?hl=en-GB&answer=171780#privacy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the “unsubscribe” link at the bottom of e-mails received, or contacting us via the contact form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via the contact form.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, via the contact form. We will promptly correct any information found to be incorrect.